Last Friday I attended a couple of sessions of the Health Professional Symposium coordinated by Diabetes Australia – Vic and Baker IDI. The packed program covered a variety of topics including cognitive function in children with type 1 diabetes,musculoskeletal complications of diabetes and a panel discussion about whether lifestyle interventions are an effective approach in diabetes management.
The two sessions of particular interest to me were around diabetes in the hospital setting. The first, from DNE Sue Wyatt (Alfred Hospital), focussed on improving diabetes management in hospitals (including discussions about outcomes, policies and procedures) and the second was from dietitian Anita Wilton who discussed food services in hospitals.
To me, both sessions highlighted the problems faced by many people with diabetes when we are admitted to hospital – whether it be for a planned stay or emergency visit. The outlined policies and procedures do not take into account that people with diabetes have different levels of understanding, knowledge and self-management, and the ‘one-size-fits-all’ approach is, I believe, actually detrimental to diabetes care (indeed, diabetes self-care), emphasising the artificial environment experienced when in a hospital setting.
There needs to be a balance between what we as people living with diabetes need when we are in hospital and how we fit into the ‘rules’ and regulations enforced in hospital.
And one issue of particular concern is what happens to our insulin (and other medications), delivery devices and other management tools (BGL meters etc.). At the Alfred Hospital, insulin and delivery devices are taken from the patient. Obviously, this isn’t the case with pumps, but pens and syringes are removed from the person with diabetes and locked away. This is the policy and according to Sue Wyatt, in only one case has this been challenged to the point where the patient was allowed to hold on to their medications.
Unsurprisingly, this doesn’t sit well with me at all.
I raised my hand during question time to ask about how we manage the different needs of the person living with diabetes and hospital policies and procedures that, in this case, go against everything I believe in when it comes to patient empowerment. The answer I received was all about protecting the nurses in the hospital setting and whilst I completely understand and respect the need for that, where was the discussion about protecting the rights of the patient? At no point, when I am a patient, do I give up those rights. I understand that there will be times that people with diabetes are unable to administer their own insulin, but for many, that is not the case. As they are recovering from surgery or sitting in A&E dealing with whatever they are dealing with, managing their own medication is not only possible, but frequently the best option.
In my case, I have never been an inpatient and unable to administer insulin (after calculating doses and entering the correct information into my pump). Being able to address high BGLs and correct accordingly, bolus at the exact time I am eating or treat a low immediately have actually meant smoother management whilst in the hospital setting rather than relying on an already-far-too-busy nurse.
Obviously, it is essential that hospitals have policies and procedures in place, but at the same time, the primary concern should be what is best for the patient. If the talk around patient-centred care is to be taken seriously (and not just perfunctory jargon to make people believe they are talking the politically correct language and saying the right things) then we need to make sure that the patient and their best interests are actually being contemplated.
At no time are my best interests being considered if I am asked to hand over all the things that I need to manage my condition, whatever the setting.
I am employed by Diabetes Australia – Vic. I was not involved in the planning or presenting of any sessions at this event.







7 comments
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May 20, 2014 at 7:34 pm
Rosie Walker
Hi Renza, very interesting (as ever). Here in the UK, some current buzzwords in health policy are ‘personalisation’ and ‘collaboration’ I’m sure you, like me, welcome this and I bet they are there in Australia too. However, the implementation seems to be so difficult as you articulately describe, especially in hospital settings, where the natural (and by training) tendency is for health professionals to completely take over. Hence, someone walks in in charge of their life, including diabetes, and almost automatically becomes a ‘patient’. I don’t believe this is even done with aforethought, it’s a sad hangover from the paternalistic ‘medical model’ which has somehow crept in to all situations, rather than the acute situations where it is most appropriate. These automatic systems need to be challenged, as you are doing, before they can change. The reality is that most people in hospital are perfectly capable of continuing to look after their diabetes and can do this better than the health professionals, and it needs to become ok for them to say so, or to assertively have the conversation about who’s doing what and why. And for the health professionals to listen.
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May 21, 2014 at 11:38 am
RenzaS
Thanks for your comment Rosie and for saying so succinctly what I tried rather inelegantly to say in my blog.
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May 20, 2014 at 7:37 pm
Rosie Walker
PS I don’t want to give the impression everything is perfect here, although there are some good initiatives on the go. Only yesterday a young woman with Type 1 diabetes tweeted about being sent, out of the blue, her ‘personal care plan’ which told her what was going to happen with her care!!
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May 21, 2014 at 12:27 am
Leanne
Hi Renz, fascinated by this. Happy to forward you anything you might be interested in. I suggest looking at the Australian Charter of Patient Rights as a start point if you haven’t looked at this already. On a personal note I’m interested in the talks on muscular-skeletal system issues….any links or references to share?
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May 21, 2014 at 11:39 am
RenzaS
Hi there, Leanne. I wasn’t at the muscular-skeletal session, but will see if there are any notes that I can pass on.
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May 24, 2014 at 10:19 am
Jo
🙂 The only time I have been in hospital has been to have babies (3) and that was in 3 different states! I was on a pump for all 3. With my first born I remember that the policy was to hook me up to IV glucose and to not take any insulin for a period after the birth to allow for hormonal adjustment and the pending significant drop in BGLs that is “normal.” After a while (and late at night) by BGLs were sky high (I didn’t fit the “normal” pattern). I called the nurse to tell her I needed to have the IV glucose turned off and was going to give myself more insulin. She then had to wake the endo to get his go ahead and came back half an hour later to tell me the plan was to… drum roll please… turn the IV glucose off and give myself some more insulin!! 😉 The next 2 pregnancies went more smoothly as experience in hand I was proactive in the lead up to my babies inductions and had on file (plus a photocopy for myself) my endo’s notes basically telling the staff I knew what I was doing and to allow me to self manage and included in it was a rough guide of what I would be doing. I think a big part of the problem is the confidence/knowledge of staff and all the litigation fears. Having the endo’s note gave them permission to hand it over, which of course was only possible because mine was a planned admission. With my first bub when there was no pre-arranged “permission” I found the staff response was as much a reflection on the staff confidence, not so much in their knowledge of diabetes, but in themselves. For e.g. when I had a high BGL, had bolused and then told the midwife attending, because she was a very senior midwife she said to me, “I know you know what you’re doing and know more about it than me, I might just pretend that didn’t happen and not write it down! Let me know when you do the next one.” Whereas the more inexperienced staff almost had a mild panic if I wasn’t in range, diligently recorded the details and tried to follow protocol. I felt sorry for them as their job was to manage birth and not diabetes, no one can be expected to be an expert in everything! I guess that is an advantage of a pump… its’ harder for them to take the self-management away!
Totally different example: I worked in rehab in a hospital and one Easter the patients were all given a small chocolate egg with their meal. A well-meaning nurse went around and took away the eggs from all patients with diabetes and then the dietician had to go back and return them all and explain that one small chocolate egg with a meal and as a one off would be absolutely fine!
It’s so hard for the hospital to get it right when we are all so different with our diabetes itself and then our knowledge/understanding of our own conditions. Throw in then the varying nurse understanding and the fear of harm, litigation etc and I can see why this is a tricky issue to manage. That said, I would fight tooth and nail before surrendering my diabetes care over to anyone!!
Oops – my comments are as long as your blog! Sorry for taking over Renza!!
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May 24, 2014 at 11:08 am
RenzaS
Thank you for sharing your story Jo. It does illustrate the varying levels of knowledge and understanding of diabetes by HCPs in hospital.
I agree – it’s tough for hospital staff to get it right. I think it simply comes down to needing to treat each person with diabetes as an individual case. Not ideal when hospitals are all about protocols & procedures – but truly necessary, I believe.
Thank you for reading!
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